Frequently Asked QuestionsQ. When I try to use the Accenda remote, nothing happens, and the source button does not flash. A. Check to make sure that the batteries have been correctly installed and are charged. Refer to the Batteries section of the manual. Q. After I program the Accenda remote, it does not work with my entertainment device. A. You probably didn't select the correct device code. Refer to the Prepare Accenda section of the manual. If problems persist, refer to the Auto Search feature. Q. I tried all the methods, but I still couldn't program the remote correctly, and I don't see my brand of entertainment device listed in the code list. A. Your entertainment device may not be supported by the Accenda remote. Please call technical support. Q. The remote is acting erratically. A. The batteries are probably too weak and need recharging. Q. My TV takes a long time to change channels after I tell it to go to a specific channel. A. Some TVs require a channel number to be followed by "Enter." If yours is one of these, make sure you have entered the channel number and then the "Enter" button when training instructions. Q. When using the SCAN function, sometimes I have trouble getting the scanning to stop with my voice instruction. A. Accenda cannot respond to your voice while it is busy sending channel instructions to the TV etc. Wait until the Listen button is green to tell Accenda to stop the scanning action. Q. The "Previous Channel" instruction on the Accenda does not work with my TV. My original remote control does not have this function. A. Accenda supports the most popular instructions for today's electronic equipment. However, a few remote control functions, such as mute or previous channel, will not work if the actual TV etc. does not support the feature. Similarly, because the space for buttons is limited, every function from the original equipment remote control may not be supported. Q. The volume control on my satellite set top box changes the TV volume, but I want it to change the volume through my set top box. A. When Accenda is shipped from the factory, the volume control for cable boxes, VCR’s, satellite boxes and some DVD’s “punch through” to the TV volume. You may change this for your box as described on page 28 of the User Guide. You may also need to override Smart Source (page 30). Q. The direction buttons on the Accenda are not letting me move through the menu commands on my system. A. On many systems, the volume and channel buttons are used for “navigation.” Experiment with the different Accenda buttons. Q. When using voice instructions, the Accenda is having trouble recognizing a word that I have trained. What should I do? A. The problem could be that there was a background noise when you recorded the word or you picked a word that is difficult for Accenda to recognize. See page 24 of the User Guide for hints on choosing words, and “Suggested Vocabulary" (page 52) for good words to try. To see if there was some background noise when you recorded the instruction, simply erase the training by pressing [ALT] - [TRAIN], then re-training the instruction. Try to have the television sound off when you train Accenda. Otherwise, the noise from the television will become part of the voice “template.” You may also be speaking the instruction differently than when you trained Accenda. This is common, particularly with new users who speak especially carefully when first training Accenda. Again, the best solution is to erase the instruction as described above, and re-train the instruction speaking clearly and naturally. For example, if you train "ABC" as A-pause B-pause C, you should then include the pauses when actually using Accenda to operate your TV. You should always hold Accenda the same distance away while you are training it as you will in actual operation, and train Accenda in the same room as you will be using it in due to room to room variations in acoustics. If your television or sound system is very loud, you will have to speak louder than usual to compensate. Finally, make sure you are using words that Accenda can easily understand. See "Choosing Voice Instructions" (User Guide page 24) and "Suggested Vocabulary (page 52). Sometimes, due to individual speech patterns and accents, alternative words may work better for you. See "Suggested Vocabulary (page 52). Q. The Accenda said "too long" while I was training a instruction. What happened? A. A voice instruction may not be more than two seconds long. If you talk more than two seconds, or if there was a long background noise while you were training a instruction or Accenda was listening for a instruction, it will say "too long." Q. I have to keep repeating "louder" and "softer" to adjust volume the amount I would like. What can I do to reduce the number of times I need to repeat these words? A. See Fast Volume (User Guide page 27). Fast Volume is a unique Accenda feature designed to adjust your volume with just one instruction. Q. Accenda appears to have difficulty hearing me unless I speak very loudly. A. If it is impractical to hold Accenda closer to your mouth, and turning down the television volume does not help, you should try adjusting the microphone sensitivity control, located inside the battery compartment (User Guide page 36). Q. Accenda keeps saying, "too soft" when I train it. A. Adjust the microphone sensitivity switch, located inside the battery compartment (User Guide page 36). Q. Accenda keeps responding to words it hears on the television or in background conversations. A. If it is impractical to turn down the television volume, you should try adjusting the microphone sensitivity control as described above. Alternatively, you may also try turning on Auto-Mute, described on page 32 of the User Guide. Q. I pressed the [LISTEN] button, but Accenda does not respond to voice instructions, and the button does not light. A. Accenda will not respond to any voice instructions until it has been trained with both a keyword and voice command. Q. Is there anyway to make the Accenda stop listening for instructions after I press the [LISTEN] button? A. If you press the [LISTEN] button after Accenda is already awake, it will put the Accenda back into the sleep mode. Q. When I first received my Accenda, I trained it with a lot of trial instructions. Now I want to start over. Is there an easy way to erase everything I did. A. See "Erasing Accenda's Programming," User Guide page 29. |
